Sloan Electronic Faucet Parts EBF-650 & EBF-615 Parts Breakdown and Troubleshooting Guide

Troubleshooting Q&A Below is a Troubleshooting Q&A Guide for the EBF-650 & EBF-615 Electronic Faucets from Sloan. The guide highlights the most commonly occurring problems and how to go about fixing them. As always you can call us for assistance or if you need to replace a part and/or unit. 1 PROBLEM: Sensor LED does not function (sensor indicator light does not flash during initial 10 minute set-up mode) SOLUTIONS: A) There is no visible indicator light. This is a normal operating feature of the faucet. 2 PROBLEM: Faucet does not deliver any water when sensor is activated. INDICATOR: Solenoid valve produces an audible "click." CAUSE: A) Water supply stop(s) closed SOLUTION: A) Open the supply stop(s) completely INDICATOR: Solenoid Valve does NOT produce an audible "click." CAUSES: B) Solenoid Lead is not properly connected to the Control Module. C) No battery or transformer (optional) power is being supplied to sensor. D) Sensor cable is not properly connected to the Control Module. E) Sensor range is set at minimum distance. F) Control Module assembly is not working properly. SOLUTIONS: B) Disconnect and reconnect Solenoid Lead to the Control Module. C) Ensure that the batteries are installed properly. Reinsert the batteries into the Control Module. Transformer (optional) is unplugged or wall receptacle has no power. D) Disconnect and reconnect sensor cable to the Control Module. E) Increase sensor range. Refer to range adjustment in your installation instructions. F) Replace Control Module assembly. 3 PROBLEM: Faucet delivers low flow / dribbles when active CAUSES: A) Water supply valve is partially closed. B) Solenoid Filter is clogged. C) Aerator or Spray Head is clogged. SOLUTIONS: A) Completely open the supply stop. B) Remove, clean, and reinsert. Replace EBF-1001-A (#08580) or EBF-1004-A (#08578) solenoid filter kit if needed. C) Remove, clean, and reinsert. 4 PROBLEM: Delivery of water continues to flow / drip after user is no longer detected (auto shut-off fails even when batteries are removed) CAUSE: A) Solenoid Valve has been connected backwards. B) Solenoid Valve is dirty. C) Solenoid Valve Module is not working properly. SOLUTIONS: A) Disassemble Solenoid Valve compression fittings at the inlet and outlet positions. Water should flow from inlet through the solenoid valve to outlet according to the direction shown by the arrow on the side of the solenoid valve. Reconnect fittings in the correct orientation. B) Backflush by reversing water flow (opposite to the direction shown by the arrow on the side of the solenoid valve) through the solenoid valve. Reconnect the compression fittings in the correct orientation. Activate faucet. C) Replace solenoid valve module. 5 PROBLEM: The water temperature is too hot or too cold on a faucet connected to hot / cold supply lines with two bak-chek's. CAUSES: A) Supply stops are not adjusted properly. SOLUTIONS: A) Adjust supply stops NOTE: For some systems, a thermostatic mixing valve may be required. 6 PROBLEM: The Red LED turns on in the control module (below deck) SOLUTIONS: A) One (or more) of the batteries is "dead". To ensure proper operation, insert four (4) new AA-size alkaline batteries. Reinsert batteries into the Control Module. B) Upon start-up mode, the control module circuitry tests the batteries. The Red LED turns on if the battery voltage is low. No Red LED light indicates normal battery voltage. C) If reset (initiates start-up mode) button is pressed, the battery voltage is checked. If voltage is too low, product is stopped from operating and Red LED will turn on. No Red LED light indicates battery voltage is at a normal level. 7 PROBLEM: The Green LED initially turns on in the control module (below deck) during start-up mode, then will not appear again. SOLUTION: A) This is normal, for the first ten (10) minutes, the Green LED will turn on. Afterwards it will no longer turn on. EBF-650 / EBF-615 Troubleshooting Guide PDF View the Sloan EBF-650 and EBF-615 repair parts or our selection of Sloan electronic faucets.