Feb 2017 Pros of the Month: Robert & Kelli Frank

This month our “Pros of the Month” are Robert and Kelli Frank and Four Star Plumbing in South Orange County, CA. We talked to Kelli about the business that her husband started over 24 years ago. He ran the business for many years as an owner-operator with just one tech. His business model was based on being the most honest and hardworking, highly-skilled plumber his customers could ever want. He saw that need was not being met in the community, and knew he could provide that type of service. Based on these principles, Robert provided outstanding service to his customers, and his business began to grow. As the business continued to be successful, Robert knew his business could grow even more if he had the right people in place. Before they were even married, Robert and Kelli spent about 4 years discussing their goals for the future of the business, and how they might achieve those goals.